Shipping & Returns

Shipping

All orders are dispatched from Collingwood, Victoria, Australia using Australia Post. Our postage rates and all prices are in Australian Dollars (AUD).

Shipping Times

We ship orders every day from Monday to Friday. All orders placed before 9.00 and AEST will be shipped the same day. All orders placed after 9.00 and AEST will be shipped the next business day. Orders received on weekend and public holidays will be shipped on the following Monday.

Australian Orders

Please allow 5-8 business days for delivery.

New Zealand and International Orders

Due to shipping regulations, we are currently unable to ship our nail polishes to international destinations. However we are working on this and are hoping to be able to ship to all our overseas fans!

Returns

Please choose your products carefully. For hygiene reasons, no returns or exchanges will be offered unless the product is proven faulty. We take great care to ensure that our products are packed securely so that they arrive to your door in perfect condition. However in the event ofany discrepancy, breakage, damage etc. please notify us at I Scream Nails by e-mail at orders@iscreamnails.com.au within 72 hours of receipt, along with your name, date and reason. Failure to adhere to this timeframe may result in the claim not being recognized. Upon receipt of email, we will email you a Returns Form which must be completed and returned with the damaged item. Items must be returned with original packaging. Return address : I Scream Nails Studio 4 / 60 Langridge St Collingwood VIC 3066 Once received, if your return order is assessed as faulty, a replacement item will be dispatched to you and a credit applied for your return postage. In the case where the same item is not available you will be refunded original order amount, including original postage charges and return postage. Once your refund or exchange has been processed, you will be notified via email. All exchanges will be processed within 14 days of receipt of goods and all refunds must be applied via original payment method. Refunds will be processed within 3 business days.

Out of Stock Items

In the case where an item is out of stock you will be notified and given the option to substitute a different item or request a refund. In the case where your order can only be partially filled, you will be notified and given the option to substitute the out of stock item/s for a different item or request a refund for the items that we are unable to supply.

Gift Vouchers

An I Scream Nails gift voucher is a lovely gesture which the recipient can use towards payment for an order! You can select from one of the amounts listed on our store and click on “add to cart” to add it to your shopping cart.  You can purchase as many gift vouchers as you want per transaction and each voucher is valid for a period of 12 months from the date of purchase. Amounts are in Australian dollars. Any remaining value on the gift voucher remains valid for the term of the voucher.